Returns & Exchanges
At Florence and the Machine, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day window for returns and exchanges on all items in original condition.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing